Review your purchase
Identify the item you'd like to return or exchange and have your order details available. This helps our team understand your request accurately.
Dinevora
CUSTOMER CARE / RETURNS
A more considered experience
Returns & Exchanges
Choosing the right pieces for your kitchen and table should feel effortless. If something is not quite right, we're here to help you find the best way forward, with clear guidance and thoughtful support.
30DAYS
Free returns and exchanges, supported by our dedicated customer care team.
Whether it's cookware, bakeware, drinkware, or an everyday kitchen essential, your experience matters to us.
The Dinevora promise
Shopping with confidence
30 days
Free returns and exchanges within our 30-day policy window.
No return fee
Returns and exchanges are offered free of charge.
Always here
Our customer support team is available 24 hours a day, seven days a week.
01 / The return process
A clear way forward
We believe customer care should be as thoughtful as the products you choose. Here's how to begin a return or exchange request.
Tell us what you need
Reach out to our customer care team and let us know whether you prefer a return or an exchange. Include any details that help explain your situation.
Follow the guidance
Our team will guide you through the applicable next steps. Please follow the instructions provided for your particular request.
02 / Choose your preference
Two thoughtful options
Every kitchen is personal. We offer two straightforward ways to get assistance if your purchase isn't quite what you expected.
Return an item
If you've reconsidered your selection, you can request a free return within 30 days. Our team will explain the applicable return process and help you understand the next steps.
Free returns are available within the 30-day policy window.
Exchange an item
Looking for another option? Tell us which piece you'd like to exchange and what you'd prefer instead. Our support team will help you navigate the exchange process.
Free exchanges are available within the 30-day policy window.
03 / Helpful preparation
A little preparation helps
Whether you've ordered a new cookware set or a piece for your dining table, a few helpful details can make your conversation with our team easier.
Have your order information ready
Your order number and product name help us identify the purchase you're asking about.
Describe your request
Let us know whether you're interested in a return or exchange and explain anything you'd like us to understand.
Include useful photos when applicable
If the concern is visual, photographs may help our team understand the issue more clearly.
These are helpful suggestions, not additional eligibility requirements. Our support team will provide the relevant instructions.
04 / Care across our collection
Every product matters
From the tools you use every morning to the dining pieces you bring out for special occasions, our goal is to make each purchase a considered addition to your everyday life.
If you have a question about a material, size, finish, accessory, or product variation, our team can help clarify the details before you make a return or exchange decision.
For product-specific cleaning and handling questions, follow the care information supplied with your item. Different cookware finishes, ceramic pieces, glassware, and storage products may need different care.
05 / Customer questions
Good to know
Find concise answers to common questions about our return and exchange policy. Select a question to learn more.
How long do I have to request a return?
Dinevora offers free returns within 30 days. To get started, reach out to our support team with your order information and the item you'd like to return.
Can I exchange a product instead?
Yes. We offer free exchanges within 30 days. Let our team know which product you'd like to exchange and the option you're interested in.
Is there a fee for returns or exchanges?
No. Dinevora offers free returns and exchanges within the 30-day policy window.
How do I begin a request?
Use the contact option at the bottom of this page and tell our team about your order and whether you prefer a return or exchange. We'll provide the next steps.
What if something arrives damaged?
Please describe the issue to our support team and include photographs when possible. This helps us understand the condition of the item and advise you on the next steps.
When will my refund be completed?
Refund processing details depend on your particular return. Our customer care team can explain the applicable steps and timing for your request.
Can I exchange for a different variation?
Tell our team which variation you originally selected and which alternative you'd prefer. We can review the request and advise you about the available next steps.
How do I track an order before returning it?
You can find order status updates using Dinevora's Track Your Order page at /apps/track123.
When is customer support available?
Our customer support team is available 24 hours a day, seven days a week.
Dinevora customer care
We're here to help
Have a question about returning or exchanging a product? Our team is here to offer personal assistance and guide you through your next step.